BOOKING: Please ensure that you have read and agreed with the final quote and itinerary before booking your tour. Check group size, accommodations, lodges, travel dates, activities, inclusions and exclusions before making a decision. We reserve the right to book the lodges upon availability and alter activities and itineraries in the event of circumstances beyond our control. We will do our best to replace any particular service with something of equal quality and interest in such cases.
PAYMENT: In order to secure your booking a 30% deposit of the total cost is required for booking except when your booking date is less than one week prior to the tour start date in which case 100% of your payment is required. Once your down payment is applied, we will email you an invoice to confirm your booking. The remaining balance is required one week prior to the tour start date.
CANCELLATION POLICY: Should you wish to cancel your tour please inform us immediately by forwarding an email to email@example.com. The date of your cancellation will be deemed as the date when written notice is received by Pantanal Nature. We have a scale of cancellation charges based on the decreasing likelihood of a replacement booking being made. It is as follows: for cancellations made prior to 70 days of departure, 90% of all payments will be refunded; for cancellations made between 69 to 40 days of departure, 50% of the any payment will be refunded; for cancellations made 39 days or less before the tour start date, no refund will be provided. Purchase Travelers Insurance if you are concerned about this possibility. Once the tour has started, no refunds will be given for unused service (see force majeure below).
CHANGES: If you wish to make any changes to your tour after booking is confirmed, please inform us via email immediately and we will do our best to comply, provided availability is confirmed, but with no guarantees.
FORCE MAJEURE: In no event shall Pantanal Nature or any provider of services on its behalf be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control. These include, without limitation: disease; weather conditions; park closures; mechanical problems with transport; terrorist activities or riots; fire; flood; natural catastrophes; loss or malfunctions of utilities, communications or computer (including internet services); or any similar results. It will be understood that Pantanal Nature shall use reasonable efforts to resume performance as soon as practicable under the circumstances. Any delay in or failure of performance must not be considered a breach of agreement and will be excused to the extent caused by any occurrence beyond the reasonable control of the company.